Capital One details agentic AI strategy and deployments

Capital One’s VP of enterprise AI says the bank has been running generative AI agents both for customers and internally, thanks to years of investing in a solid data platform. Its Chat Concierge app, for example, helps customers with car buying. The company’s approach hinges on preparing robust data pipelines and integrating security controls and governance up front. Bolting on controls after the fact, they say, is much harder and riskier.

• Runs agentic AI for customers and employees
• Relies on years of tech and data infrastructure work
• Upfront security and governance controls highlighted
• Chat Concierge app is a public agentic AI example
• Emphasizes observability for tracking multiagent workflows