Clay uses AI agents for Slack-based customer support

AI company Clay now uses Fin’s AI agent to handle customer support in its Slack community, serving clients like OpenAI, Stripe, and Uber. Slack remains their main support channel, but Clay’s team limits Fin’s access to private customer data in public forums to protect privacy. They emphasize keeping customer experience front and center, blending AI-assisted support with humans when needed.

• Clay uses Fin’s AI agent for Slack support
• Privacy limits agent access to sensitive data in Slack
• Human agents step in when AI can't handle complex cases
• Customer experience is prioritized over automation
• Public Slack communities present new support challenges