Meta's Muse AI Call Feature Actually Uses Human Call Centers
Meta’s new Muse AI assistant claimed it could call businesses for you. But according to internal messages seen by multiple outlets, those calls are often handled by real people in call centers, not just AI. The company told staff this was for testing, but some employees raised privacy concerns since users may not know a human could hear sensitive info. Meta hasn’t said how often humans are involved.
- Meta announced phone-call feature for Muse AI assistant
- Internal posts say humans handle some or all calls
- Human involvement not clearly disclosed to users
- Employees internally questioned privacy and PR risks
- Meta says it's a test and plans more disclosures before launch
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