Microsoft exec predicts AI agents will reshape software market
A Microsoft executive says most business software will soon run behind AI assistants—like Copilot or ChatGPT—instead of in front of human users. Charles Lamanna, who leads Microsoft 365, warned that AI agents will act as tough customers, favoring the cheapest and most reliable services. This shift could undermine many apps’ pricing power and customer loyalty, including Microsoft’s own products. The standard office setup could end up as just Copilot and Teams.
- AI agents predicted to choose cheapest, fastest apps
- Business software may become "headless," losing direct users
- Microsoft's own apps affected by this trend
- Amazon blocks Meta’s Muse agent from shopping on its site
- AI agents like Copilot already integrate with multiple apps
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