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OpenAI contractors review real ChatGPT conversations

OpenAI employs hundreds of contractors to read and review real ChatGPT conversations, according to internal documents obtained by 404 Media. These reviewers sometimes encounter sensitive personal information in the user prompts, despite efforts to remove such details. OpenAI says the practice is aimed at training and improving the chatbot’s responses. Contractors review and critique ChatGPT replies to help guide model development.

Why it mattersMany ChatGPT users do not realize their conversations may be read by humans, raising privacy concerns. The process reveals that continual human feedback is central to AI improvement, not just advances in automated learning.

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404 MediaInside ‘Project Lily’: The Humans Reading Your ChatGPT Chats2:22 PM

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