Salesforce unveils Koa, its first AI model built on NVIDIA tech
Salesforce just introduced Koa, its first AI model designed for automating complex tasks in customer management software, built using NVIDIA’s latest technology. Koa trained exclusively on synthetic business scenarios, not customer data, and reportedly makes a third as many mistakes as leading rivals in Salesforce’s own tests. The model runs entirely on Salesforce’s systems, letting regulated industries control data and deployment.
- Koa is trained on 27 years of CRM business knowledge
- Built on NVIDIA's Nemotron 3 Super and open models
- Uses synthetic data, avoiding live customer info
- Salesforce hosts and controls all aspects of the model
- Performance claims are based on Salesforce's benchmark
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