Salesforce and AWS launch deeper AI and data integrations
Salesforce and AWS unveiled new product integrations meant to make AI tools directly accessible within popular business apps like Slack and Amazon Quick. These updates include sharing Salesforce data with Amazon Quick, AWS AI agents inside Slack, and real-time voice links between Salesforce’s and AWS’s contact center products. The companies say these features should help teams use AI on their existing systems without moving data.
- Salesforce data now viewable inside Amazon Quick
- AWS AI agents come to Slack for the first time
- Real-time voice links connect Salesforce and AWS call centers
- Users gain access to more AI models via Amazon Bedrock
- Expanding 'zero copy' means data can stay put
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