Box and Engine Adopting 'Agentic' Automation Tools
Box and Engine are among the first companies using Salesforce's 'agentic enterprise' tools—new software meant to automate more of their operations. According to a Salesforce summary, both firms report better efficiency and improved customer service. Leaders from Box and Engine recently offered advice to others about making this kind of tech shift, but the transition isn't always easy.
- Box and Engine cited as early users by Salesforce
- Salesforce claims improved efficiency for these companies
- Both firms reportedly see better customer experiences
- Executives caution that switching is not always simple
Sources covering this
In this story
More in Enterprise
Oracle lays off more employees amid AI infrastructure push
Oracle has begun another round of layoffs, according to people affected and company emails reviewed by Business Insider. Posts from impacted workers appeared online Monday, and internal documents indicate double-digit percentage cuts in some teams. The company is offering US workers four weeks’ severance plus an additional week per year of service, reportedly capped at 26 weeks. Oracle said the cuts are part of broader restructuring as it increases spending on AI data centers.
Addigy unveils AI management tools for Apple IT teams
Addigy just announced its Intelligence Suite, a set of AI-based tools that lets IT teams manage which AI apps and services can run on company Macs. The suite builds AI controls and automation into Addigy’s Apple device management platform. IT admins get features like AI-assisted scripting, natural language report requests, and built-in guardrails to keep data in-house. The update also adds compliance tools to monitor and block unauthorized AI usage.
Salesforce partners with OpenAI for secure government AI
Salesforce’s Missionforce unit says it’s integrating OpenAI’s latest AI models to serve U.S. government missions. These AI tools will run inside secure government clouds in partnership with Amazon and OpenAI. Salesforce claims this will speed up service to citizens, cut manual drudge work for agencies, and let field teams make decisions faster. Government staff can use ChatGPT to access data and trigger workflows securely, Salesforce says.
SAP addresses critical security flaw in core software
SAP has released a patch for a maximum severity vulnerability, tracked as CVE-2026-44756, affecting the SAP kernel. Security researchers at Onapsis say over 10,000 internet-exposed SAP systems could be at risk. The flaw allows unauthenticated attackers to send crafted network requests that could let them execute arbitrary operating system commands with administrative privileges. There are currently no reports of active exploitation, but experts recommend immediate patching.