Companies struggle with AI automating phantom business processes

Companies trying to use AI for end-to-end process automation are hitting a wall: their AI agents can end up 'automating ghosts'—acting on outdated or generic process maps that don't match the company's current reality. Most IT leaders say their analytics tools can't give real-time visibility into actual operations, so AI may execute tasks that are irrelevant or even contradictory, wasting resources and effort.

• AI acts on outdated or generic process maps
• Most companies lack real-time process visibility
• AI may automate tasks that no longer exist
• These errors can waste resources and create risks