Penn State uses AI agents to cut enrollment workload
Penn State University says it used a Salesforce-powered AI agent to handle student enrollment questions, saving staff 197 hours during peak demand. The change led to a 79% drop in issues that needed human help; staff now focus on more complex student needs. Penn State had to unify data from 55 record systems before AI could work reliably. The school serves over 87,000 students.
- AI agent cut staff support cases by 79%
- Staff saved 197 hours during peak enrollment
- Penn State unified data from 55 systems
- The university has 87,000+ students, 37,000 employees
Sources covering this
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