ZOTAC denies GPU warranty due to old import date

A ZOTAC customer who bought a GeForce RTX 3060 graphics card last year was denied warranty service because the company says the official coverage began when the product was imported by the seller—over two years earlier. The buyer had registered the device promptly after purchase and provided a receipt, but ZOTAC pointed to its policy tying the warranty to the distributor's import date, not the consumer's purchase date.

• Warranty based on import, not buyer's purchase date
• GPU was new to buyer but already two years old
• ZOTAC's warranty terms are ambiguous in India
• Customer may have to seek help from seller or consumer court