MSI replaces failed RTX 5090 GPU blamed on AI software
A user’s MSI desktop with an RTX 5090 graphics card stopped working after running an AI model in Ollama, despite normal temperatures and multiple troubleshooting attempts. MSI blamed the failure on the AI software—but still imported a replacement 5090 for the user, despite global scarcity and a typical policy of denying warranty service in such cases. MSI didn’t specify what about the software caused the damage.
- User’s RTX 5090 failed after running AI model
- MSI cited AI software as the cause of failure
- Replacement card imported despite global shortage
- Usual policy denies warranty if misuse suspected
- No technical detail shared by MSI on software cause
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