ServiceNow unveils AI Workflow Factory and Autonomous Engineer

ServiceNow announced two new products, AI Workflow Factory and Autonomous Engineer, designed to help companies automate business processes with artificial intelligence. These tools can spot areas for automation, design and build the required workflows, and keep refining them, all within one system. People still set goals and approve changes, but AI increasingly handles repetitive development and improvement work. The launch targets enterprises ready to move from AI pilots to real deployment.

• Products identify and automate business processes with AI
• Supports ongoing workflow improvements, not just one-off projects
• Humans approve goals, AI handles much of the building
• Process discovery, testing, and deployment now in one system
• Enterprises urged to watch ongoing costs and workflow retirement