AI platform value tied to customer workflow integration
The biggest AI deals lately—like Schneider Electric buying PTC for $22.6 billion—aren't just about the smarts of the models. It's about embedding AI deeply into the workflows customers already use, handling everyday tasks like insurance renewals and HR requests. Once an AI system connects to an organization’s internal processes, replacing it becomes tough and risky, which locks in customers and raises the platform’s value.
- Schneider Electric acquired PTC for $22.6 billion
- Workflow integration makes AI platforms hard to replace
- AI drives recurring work like policy renewals and HR requests
- ServiceNow bought Moveworks to automate employee workflows
- The strategic value is in essential, not occasional, platform use
Sources covering this
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