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Lenovo customer faces $400 repair bill after service damage

A Lenovo customer claims their high-end Legion 7i gaming laptop, sent in for overheating issues, was returned with visible case damage. Lenovo is reportedly asking for $400 (£300) to repair it, even though the machine is under warranty. The customer alleges Lenovo can't prove the laptop was already damaged before service. The story surfaced via a Reddit post from the affected user.

Why it mattersIf true, this highlights potential risks of sending expensive electronics in for repairs—even under warranty. It also underscores the importance of documenting a device's condition before shipping it for service.

Sources covering this

WccftechA Lenovo-Serviced Gaming Laptop With An RTX 5090 Was Returned Damaged To A Customer With Corner Edge And Top Part Scraped, Company Is Asking $400 To Repair12:52 PM →

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