Adecco expands Salesforce AI agent use for recruitment

Recruitment giant Adecco has deepened its partnership with Salesforce, rolling out Salesforce's Agentforce AI platform across its business. What started as a routine use of Salesforce evolved into a global initiative—using agentic AI to automate repetitive recruiting tasks. This let Adecco's staff spend more time on personal conversations with candidates and clients. Their CEO says AI is shaping the industry, but not eliminating jobs. The new AI runs 24/7, changing how Adecco works.

• Adecco scaled up Salesforce Agentforce across operations
• The AI automates repetitive recruiter tasks
• Freed time enables more human interaction
• AI runs nonstop, enhancing candidate engagement