Salesforce deploys AI agent Ace to handle TSA inquiries
Salesforce has launched an AI agent called Ace for the TSA, aiming to answer traveler questions like what items are allowed through security. Ace has been live for several months, handling about 100,000 routine inquiries each month and resolving 96% of them without human help. The goal is to free up TSA staff for complex tasks and help travelers get faster, consistent answers.
- Ace has answered 100,000 monthly TSA inquiries
- Resolved 96% of routine requests without escalation
- Built on Salesforce Public Sector Solutions platform
- Aims to reduce TSA contact center load
- Part of TSA's broader digital modernization
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